Refund Policy

Digital products can be delivered, displayed, redeemed, or submitted for top-up quickly. This affects whether an order can be cancelled or refunded.

Before delivery or processing

If an order has not been delivered and processing has not begun, contact support promptly. A cancellation is not guaranteed and depends on the transaction status and product rules.

Delivered digital products

A delivered or displayed code normally cannot be returned merely because it is no longer wanted. A top-up submitted using the recipient details supplied by the customer normally cannot be reversed after processing has begun. This does not limit rights that cannot lawfully be excluded.

Incorrect or failed delivery

Contact us if the product received differs from the order, a code appears invalid before use, the same order is charged more than once, or delivery fails. Preserve the order reference and relevant evidence. Do not publish the code.

Review outcome

We may verify delivery records, redemption or operator status, payment status, and information supplied by the customer. Where a refund is approved, it is returned through an available appropriate method. Processing time may depend on the payment provider.

How to request review

Email business@mustcards.com with the order reference and issue details.